Awesomely Simple: Essential Business Strategies for Turning Ideas Into Action

Can business success really be Awesomely Simple? The answer is an enthusiastic YES! if you apply John Spence’s lessons. Read this book. Have everyone in your organization read this book. Most important, apply its lessons, and you, too, can deliver amazing results.”

Randy G. Pennington - Author of Results Rule!

Ch3 Robust Communication

If talent, innovation, and extreme customer focus are the main drivers of success for your company, a fundamental element in making sure your organization runs well is ensuring that you have superb communications across all parts of the organization and to all stakeholders.

Chapter Three turns to the single biggest issue I face with all my clients worldwide: the lack of open, honest, robust, and courageous communication. Because the foundation of building an organization with superior communications is first that each individual in the organization has excellent interpersonal communication skills, the aim of this chapter is to simplify it and give you lots of real tools to help you personally improve your communication skills.

Additional Resources

Recommended Reading

Communicating at Work

A straight-forward handbook to better business communication. Using real-life examples, it offers practical, easy-to-use instruction in writing effective memos and reports, making memorable presentations, and leading productive meetings. It also introduces key telephone skills, shows you how to interpret body language and personal communication styles -- and teaches some good listening and questioning skills.
Read my full review

Crucial Confrontations

Teaches the skills to resolve touchy, controversial, and complex issues at work and at home. This is an excellent book with truly useful tools and ideas. I strongly recommend you read this one!
Read my full review

Difficult Conversations: How to Discuss what Matters Most

Offers advice for handling, difficult, uncomfortable and unpleasant exchanges in a manner that accomplishes the results you were after while reducing the the possibility that anyone will be needlessly hurt. Lots of clear examples and some very good tools.
Read my full review

The Great Game of Business

A classic on that topic of transparency and sharing information that essentially launched the "open book management" style of running a company. This book dramatically impacted my thinking on employee communication and inclusion. Their follow-up book: A Stake in the Outcome: Building a Culture of Ownership for the Long-Term Success of Your Business is also very useful.
Read my full review

Working with Emotional Intelligence

This book takes the concepts from Daniel Goleman's bestseller, Emotional Intelligence, and describes how they apply to the workplace. Based on research done by dozens of experts in 500 corporations, government agencies, and nonprofit organizations worldwide, Goleman concludes that emotional intelligence is the barometer of excellence on virtually any job.
Read my full review

Related posts from John's blog

Some Comments on Change Management

I was recently in Europe vising with a client company that was going through some “change pains.” As I often do with folks I am working for, I was searching for a few good articles or books to help me describe and communicate key ideas I was trying to impart to them. Here is the actual note I wrote on the plane at 34,000 feet over the Atlantic:
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Fear Factor

A few months back I was teaching a conflict resolution class for a Fortue 100 firm and discussing how to use I-statements” to share your feelings and concerns with another worker. One of the participants in the class had asked how to handle an aggressive and rude supervisor...
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The Messenger

I think I am going to get my team to design a new t-shirt for me, it will say in big letters on the front “The Messenger” and all around it will be drawings of bullet holes with blood running down. Yes, they still shoot the messenger!
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